Frequently Asked Questions
Everything you need to know about shopping with Brands
Are your beauty products authentic and safe?
Absolutely. At Brands, we source directly from authorized distributors and manufacturers. Every product is 100% authentic, dermatologically tested, and compliant with global safety standards.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's website. You can also track your shipment directly through your Brands account dashboard.
What is your return policy for opened cosmetics?
Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you receive a damaged or defective item, please contact our support team immediately for a replacement.
Do you offer international shipping?
Yes, Brands ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay in select regions.
Are your products cruelty-free?
We prioritize ethical beauty. A significant majority of the brands we carry are certified cruelty-free. You can use our 'Values' filter on the shop page to specifically browse vegan and cruelty-free collections.